Privacy policy | Step One Run Co

Who we are

Step One Run Co is run by Tomás Moore, a sole trader based in Ireland.

Step One Run Co
Kyle, Durrow
County Laois
R32 XHT3
Ireland

We’re responsible for the personal information described on this page, and we look after it in line with the GDPR and the Irish Data Protection Acts 1988 to 2018.

What we collect

When you order: your name, email, phone number if you give it, delivery and billing address, and what you bought.
Payments: handled by Stripe. Your card details go straight to Stripe and are never seen or stored by us.
Our email list: your email address and where you signed up.
Run club enquiries: your name, email, phone number if you give it, club details and your message.
Reviews: your name, email, rating and review.
Emails you send us: whatever you choose to include.

We don’t use analytics, advertising or tracking cookies.

How we use it

To take payment, send your order, handle returns and answer your questions. We need this to fulfil your order.
To send emails you signed up for, such as new drops and offers. We only send these with your consent, as the ePrivacy Regulations 2011 require, and every email has an unsubscribe link.
To reply to run club enquiries and messages you send us.
To show your first name and review on the site, after we’ve checked it, if you send one.
To keep business and tax records, as Irish law requires.

We never sell your information. We only share what’s needed with the services that help us run the shop:

Stripe, for payments.
The delivery company carrying your parcel: your name, address and phone number.
Resend, to send order and newsletter emails. On newsletter emails we measure whether the email was opened and which links were clicked, so we can send fewer, better emails. Order emails are not used for marketing. Every newsletter email has an unsubscribe link, and unsubscribing takes one click.
Supabase, which stores orders, sign-ups and form entries.
Vercel, which hosts this website.

Some of these services may handle data outside the European Economic Area. Where they do, they use safeguards approved by the EU, such as Standard Contractual Clauses.

What we store on your device

The site saves your bag and whether you’ve closed the sign-up pop-up in your browser’s local storage, so they’re still there next time. This isn’t used to track you, and you can remove it at any time by clearing your browser’s data for this site.

How long we keep it

Order records: 6 years, as Irish tax law requires.
Our email list: until you unsubscribe.
Enquiries and messages: as long as we need to deal with them, and no longer than 2 years.
Reviews: for as long as they’re shown on the site.

Your rights

You can ask us to show you the information we hold about you, correct it, delete it, limit how we use it, or send you a copy. You can also object to how we use it, and withdraw your consent at any time, for example by unsubscribing from our emails.

Email info@steponerunco.com and we’ll reply within one month.

If you’re not happy with how we’ve handled your information, you can complain to the Data Protection Commission at dataprotection.ie.

Children

Our shop isn’t aimed at children under 16, and we don’t knowingly collect their information.

Changes to this policy

If we change this policy, we’ll update this page and the date at the top.