Shipping and returns

Shipping

We ship to Ireland and the UK. Orders are processed within 1–3 business days, not on weekends or public holidays.

Free shipping for subscribers, on every order. Join the Step One email list in the footer, or tick the box at checkout, and order with the same email. Checkout shows your shipping before you pay.

Once your order ships, you’ll get an email with a tracking number. If it arrives damaged or doesn’t arrive, email info@steponerunco.com and we’ll put it right.

Returns

Changed your mind? Anything bought in the shop can be returned within 30 days of receiving it.

• Please send items back unworn, with tags, in their original packaging. If something has been worn or used more than needed to check it, we may reduce the refund to cover the loss in value.
• Return postage is paid by you. We recommend a tracked service.
• Run club orders made to your design can’t be returned unless they’re faulty.

How to return

1. Email info@steponerunco.com with your order number and what you’re sending back.
2. Post the items, with your order number inside, to the address below.
3. We’ll email you when your return arrives and your refund is on its way.

Refunds

We refund to your original payment method within 14 days of you telling us you’re returning something. We may wait until the item is back with us, or you’ve shown us proof of postage. If you cancel within 14 days of delivery, we also refund your standard delivery cost.

Faulty, damaged or wrong item

Tell us as soon as you can. We’ll pay the return postage and put it right with a refund, repair or replacement. Within 30 days of delivery you can choose a full refund.

Exchanges

The quickest way to get a different size or design is to return the item and place a new order.

Your 14-day right to cancel

Under Irish consumer law you can cancel your order for any reason within 14 days of the day you receive it. Our 30-day returns go further than this. To cancel, just email us, or copy this form into an email to info@steponerunco.com: