Terms and conditions

Who you’re buying from

Step One Run Co is run by Tomás Moore, a sole trader based in Ireland.

Email: info@steponerunco.com

These terms

These terms apply to everything you buy on steponerunco.com. Please read them before you order. They don’t affect your legal rights as a consumer under Irish law, including the Consumer Rights Act 2022.

Products, prices and offers

• Prices are in euro (€). Step One Run Co isn’t registered for VAT, so no VAT is added. Delivery costs are shown before you pay.
• We show our products as accurately as we can, but colours can look slightly different on different screens.
• For the 3 Mystery Pairs bundle, we choose the three pairs. The photos show an example of what you could get.
• Extra pairs offer: in one order, every pair of socks after the first item is 10% off. A top, tee, singlet or vest counts as the first item. The discount is on the socks only, and not on the 3 Mystery Pairs bundle.
• If we make a mistake with a price, we’ll contact you before your order is sent, and you can choose to go ahead or cancel for a full refund.
• Offers run only for the dates shown on the site. Free shipping for subscribers applies when you order with the email you signed up with.

Orders and payment

Payment is taken securely through Stripe when you place your order. We never see or store your card details. You’ll then get an email confirming your order, and our contract starts at that point. If we can’t fulfil your order, for example because an item has sold out, we’ll tell you and refund you in full.

Delivery

We deliver to Ireland and the UK. Costs and times are on our Shipping and returns page. We’ll deliver within 30 days of your order at the latest. The goods are our responsibility until they’re delivered to you, so if your order arrives damaged or doesn’t arrive, email us and we’ll put it right.

Your right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. Tell us by email, or use the cancellation form, then send the goods back within 14 days of telling us.

• We’ll refund what you paid, including standard delivery, within 14 days of hearing from you. We may wait until the goods are back with us, or you’ve shown us proof of postage.
• You pay the cost of sending the goods back.
• If the goods have been worn or used more than needed to check them, we may reduce your refund to cover the loss in value.
• Run club orders made to your design can’t be cancelled once we’ve started making them.

On top of this, anything bought in the shop can be returned within 30 days of delivery. See Shipping and returns.

Faulty goods

Everything we sell must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that, you’re entitled to a repair or replacement, or, if that isn’t possible, a price reduction or refund. These rights can last up to six years. We pay the return postage on faulty items.

Run club orders

For bespoke run club orders, we’ll agree the design, quantities, price and timing with you by email before we start. Because they’re made to your design, they can’t be returned unless they’re faulty.

Our designs

Our designs, slogans, logos, photos and text belong to Step One Run Co. Please don’t copy or use them without asking us first.

Our responsibility to you

We’re responsible for loss or damage you suffer that’s a foreseeable result of us breaking these terms. We’re not responsible for business losses. Nothing in these terms limits our liability where the law doesn’t allow it, such as for death or personal injury caused by our negligence, or for fraud.

Complaints

If something isn’t right, email info@steponerunco.com and we’ll do our best to sort it quickly. If we can’t, the Competition and Consumer Protection Commission explains your rights at ccpc.ie, and claims up to €2,000 can be made through the Small Claims procedure of the District Court.

The law that applies

These terms are governed by Irish law, and disputes can be brought in the Irish courts. If you live in the UK, you keep the protections of UK consumer law and can also bring a claim in your local courts. We may update these terms, and the version on this page when you order is the one that applies.